Customer Service – Kohl’s
I’d bought 2 denim skorts for the summer in my usual size. I wore them once and they stretched so that they were too big. I was disappointed but tried washing them, hoping they’d shrink. But they didn’t and they were still too big.
So I thought I’d try to see if I could possibly exchange them, not sure if I could since I’d already washed them. The customer service clerk at Kohl’s was wonderful. She took them back as defective and let me exchange them for the next smaller size, which fits beautifully.
I’m not in any way affiliated with Kohl’s – just a happy customer